We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do

• We are seeking a Senior Manager of Service Introduction (SI) within our Group Service Management organisation, to lead and develop the Service Introduction f unction and team .
• D efine and deliver the SI strategy and vision within GSM , driving continual improve ment and ongoing maturity of the SI function.
• B uild collaborative relationships with senior stakeholders across the business, operational, and delivery areas acting as a 'trusted advisor', providing senior-level mentorship to consistently deliver successful readiness outcomes without impacting delivery or compromising Service Acceptance. The role will span Sky Group territories including UK, Italy, and Germany, and collaborative partnerships with our colleagues in Comcast NBCU.
• Ensure all new and changed services meet service acceptance criteria through early engagement with programmes, effective ma nagement throughout service delivery and managing escalations as needed.
• S upport the wider GSM team by leading on the annual financial planning cycle for GSM, tracking SI team recovery costs against forecasts, and securing funding for ongoing GSM support.
• Lead the SI team through effective demand and capacity planning, recruitment and team coaching.

What you'll bring

• A consistent track record of running and leading teams to successfully deliver Service Introduction and readiness across multi-platform, cross Service domain delivery programmes and projects.
• We want you to be experienced and comfortable in leading teams to manage Service Introduction at consistently high standards, and stakeholder satisfaction
• You will have delivered Readiness across sophisticated large scale IT initiatives from start to finish and experienced all phases of the service delivery lifecycle, ideally in an industry sector or area relatable to Sky's core products and s ervices.
• You will have the vision, drive & diplomacy to craft and drive Service Introduction strategies in challenging environments. Resolving tension and growing collaboration towards shared r eadiness goals in any situation.

Team overview Group Service Management Our Group Service Management team makes sure all our services are top notch. This includes everything from the products our customers enjoy like NOW, broadband and mobile; to the services we offer businesses, and the content we deliver to our partners. We also work closely with colleagues from across the business to help them innovate and deliver the unbeatable service our customers love. The rewards There's one thing people can't stop talking about when it comes to : the perks! Here's a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting bold targets for representation at Sky. We've embraced hybrid working and split our time between outstanding office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.