Service AdvisorPembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.The ideal Service Advisor -Previous experience in a service role is preferred.A passion to deliver a high standard of customer service.An organised individual who can deal with many duties on the move.Excellent telephone and face-to-face communication skillsAdministration skills, be able to use computers with confidence and the ability to organise and prioritise work.Service Advisor key responsibilities -Establish rapport with and provide outstanding care to the customerIdentify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and productsBook in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiencyArrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehiclesManage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessaryIT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!

Service Advisor - Twickenham - Basic Salary - £28,000 - £32,000 - OTE - £40,000 - £45,000 uncapped - Great Benefits Package - Our client, a busy franchised main dealership in Twickenham has the requirement for a Service Advisor to join their successful Aftersales team. Responsibilities As a Service Advisor your responsibilities will include: Meet and Greet Customers. Explain to customers the work due to be carried out on their vehicle. Accurate completion of courtesy car insurance paperwork. Calling customers with progress updates and advise of any work needed. Liaising with the Workshop, Parts Department, Valeting Team and Drivers. Invoicing work carried out. Invoice explanation and taking payment. Quoting, introducing and selling of Service Plans. Ensuring all Warranty paperwork is correctly completed. Delivering the highest level of customer service at all times. Experience, Skills & Qualifications Essential Requirements: 12 months Motor Trade Service Advisor experience Or Senior roles available for any accredited Service Advisors Full UK Driving Licence Desirable Requirements: Franchised Dealership Experience Kerridge or Pinnacle Expereince Remuneration & Benefits Basic Salary of £28,000 - £32,000 depending on experience On Target Earnings of £40,000 - £45,000 depending on experience Great Benefits Package Working Hours Monday to Friday 8am - 6pm Saturday Mornings on a Rota