Senior Duty Manager

Contract: Full-time, Permanent

Salary: £30,000 per annum

We re an independent, not-for-profit health club nestled in the heart of Thames Ditton, and are looking to recruit a Senior Duty Manager. Our state-of-the-art facilities include a 25m pool, fully equipped gym, squash courts, nursery and junior provisions.

Job Purpose:

As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff.

Role and Responsibilities:

Members:

• Act as the primary point of contact for members, staff, and visitors during your shift.
• Address member feedback and resolve issues promptly and professionally.

Member Experience:

• Build positive relationships with members, ensuring a friendly and personalised experience.
• Handle complaints and follow up with the relevant Manager.

People:

• Lead, manage, and motivate the team to deliver exceptional service aligned with our values.
• Support and supervise team members, assisting with lunch cover as needed.

Operations:

• Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning.
• Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager.
• Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards.
• Ensure Health and Safety compliance across all areas.
• Act as Incident Manager and lead during emergencies, including fire evacuations.
• Manage opening and closing procedures, ensuring security at all times.

Finance:

• Ensure efficient building operations by switching off unused equipment, lights, and air conditioning units.

Our Values:

• Welcoming We do things a little differently, we are not just another corporate gym
• Supportive Of our community, members and each other We genuinely care
• Independent We are inclusive, unpretentious and trustworthy Not for profit

Their Personality:

• Motivated Engaged, part of the family and driven to make a genuine contribution
• Friendly Outgoing, enthusiastic and able to engage with both colleagues and customers
• Proud Positive has a can do energy that brightens up those around them

The ideal candidate:

Preferred Skills and Experience:

• Strong understanding of health and fitness operations.
• Supervisory or managerial experience in leisure or hospitality.
• Leadership and communication skills to inspire and motivate a team.
• Knowledge of Health and Safety regulations (training can be provided).
• Food Hygiene qualification (or willingness to obtain one).
• Ability to multitask and remain calm under pressure.

Personal Qualities:

• Motivated, friendly, and approachable.
• Proud of delivering high-quality service.
• A proactive, can-do attitude with problem-solving abilities.
• Passionate about making a difference in a not-for-profit environment.

Qualifications and Requirements:

• First Aid and Defibrillator certified.
• NPLQ or Emergency Responder qualification preferred.
• Fire Warden certification.
• Customer Service training (preferred).

We offer an EXCLUSIVE bundle of company BENEFITS:

• Free membership at award-winning Health and Fitness Club (worth over £100 per month)
• Paid birthday leave
• Paid sickness leave
• Paid lunch break
• Ride to work scheme
• Discounts on hair and beauty (onsite salons)
• Discounts on food and drink when working
• Childcare discount where applicable
• Long-term service awards

Apply today with an up-to-date CV.