Night Concierge

About the Company:

Urang is a fast-growing property management firm based in Fulham with an extensive and ever-increasing portfolio of properties across London. We are looking to expand our on-site team based in TW11 area with an addition of a Day Concierge to provide full support in the day-to-day run of the block. 

Work:               You will be required to work on a rotational shift pattern:  4 days on / 4 days off from 8.00 pm to 8.00 am.

Salary:              £ 24,500 per annum

Holiday allowance: 20 days (including Bank and Public Holidays).

Direct reports: You will report both to the Client and also us as Managing Agent.

Description:

As a Concierge you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the building and will be the first point of contact for all queries.

The concierge services for the property include but are not limited to holding keys, taking deliveries, assisting residents with queries, greeting, screening, and escorting visitors, reporting any health and safety issues, and ensuring that the common parts are kept clean and tidy.

The Concierge will answer any queries, providing assistance to residents, and making visitors welcome. The Concierge needs to maintain a high level of quality of work.

Main Responsibilities:

Be the main point of contact for residents, guests, and contractors, whilst being professional, well-groomed, and well-mannered.

Offer a high level of customer service to residents and visitors.

Ensure the smooth day-to-day running of the development.

Cover the Reception desk and answering phone calls, as well as answering emails.

Ensure the security of residents and the development.

Undertake security and health & safety patrols – internal and external and report back.

Monitor access-control, CCTV, and security systems. whilst at the same time maintaining the security of the premises.

Operate a secure Key and Key-FOB management.

Implement and monitor Health & Safety and Fire Regulations.

Receive, record and store deliveries, mail, and parcels.

Ensure bin-room waste and recycling management are provided.

Ensure the completion of 'Incident Reports'.

Report and action repair of defective/non-functioning equipment.

Attend professional development training courses, as required.

Support and take-direction from the Property Manager.

Notify the Property Manager of any queries or problems on site which require urgent attention, including any residents' complaints.

Co-ordinate, instruct and allow access for services to the site, such as deliveries, contractors, utility companies, letting agents with appointments.

Monitor regular contracts on the site, such as cleaning, ground maintenance and ensure that all work is undertaken in safe manner and that all relevant signage is used.

Maintain all diaries and logbooks in a clear and concise manner ensuring that incoming shifts can fully understand issues which might be of importance on their shift.

Ensure any illegally stored items are reported and removed form site. Note that this includes all areas including corridors and the car park. This would be patrolling regular site inspections on daily shifts.

Ensure that the front desk is kept in a clean and tidy manner and ensure that all policies and processes for key issues/holding and parcel acceptance are always adhered to.

Respond to any emergency alarms in a timely fashion, reporting any serious issues without delay to the Property Manager.

Be prepared to attend site in the event of an emergency, outside working hours, as required.                                                                                                                                       

Required Knowledge, Skills and Experience:

Good academic and/ or professional qualifications 

Ability to communicate effectively and clearly in writing and verbally. 

Strong attention to detail 

Ability to work in a varied and demanding role with appropriate supervision. 

Ability to work efficiently. 

Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and  

Strong teamwork skills and can-do attitude 

The conduct of duties must be to the highest standard and you must be presentable at all timed and build trust with the residents. 

Attributes/ behaviours the role holder must possess to be successful in the role:

Able to show an understanding and commitment to good customer care. 

Self-motivated, with high energy and enthusiasm

Pragmatic, creative approach to problem-solving, with emphasis on fast and practical 

Experience in dealing with Directors / Stakeholders in a courteous and helpful way. 

Commitment to equality, diversity, and mutual respect