IT Service Desk Analyst | Perm | Surbiton | £27k

*Must be eligible for SC Clearance*

Our clients are looking for an IT Service Desk Analyst to serve as the first point of contact for all inquiries via phone, email, or the IT request portal.

The role will be shift based working 08:00-16:00 or 10:00-18:00 Mon-Fri

Roles and Responsibilities

• Provide first-line support logged via telephone, email, or the IT portal to end users with a focus on excellent customer service.
• Resolve technical issues, primarily end-user support in a Windows-based environment, including support for 3rd party and in-house built applications (training provided).
• Provide efficient administration for the IT Service Desk, including order management, dealing with 3rd party suppliers, asset tracking, and ad hoc reporting.
• Manage the Starter, Movers, and Leavers process, including all aspects of hardware provision and software deployment, while creating, amending, and disabling accounts.
• Maintain the asset database and provide asset management support to the IT Service Desk Manager by identifying asset information, providing reporting analysis, and updating key IT asset information.

Requirements:

• Previous experience in an IT Service Desk environment.
• Experience troubleshooting network issues.
• Active Directory and O365 support experience
• Familiar with PC/laptop build technologies.
• Understanding of desktop security, anti-virus, and anti-malware.
• Experience administering Active Directory, MS Office 365, and Microsoft Windows 11.
• Foundation knowledge of ITIL v3 or v4 is beneficial.

IT Service Desk Analyst | Perm | Surbiton | £27k

*Must be eligible for SC Clearance*