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Customer Service Administrator

Where

Richmond

Type

Permanent

Salary

26000 Annual

Customer Service Administrator job Richmond - product-based business - £26,000 plus bonus and commission

Your new company A well-established player in the entertainment and manufacturing sector is quietly on the lookout for a talented Parts & Customer Service Administrator. With a strong reputation for innovation and a collaborative team culture, this organisation offers a dynamic environment where your skills will be valued and your growth supported. This role is a permanent position based in the heart of fashionable Richmond and is a permanent role based fully on-site, 5 days a week, Monday to Friday, with excellent opportunities for long-term development.Your new role This is a hands-on, multi-faceted role within a busy customer service department. You'll be the go-to person for managing orders, liaising with suppliers, and supporting both internal teams and external clients. From chasing delivery dates to resolving invoice queries, your day-to-day will be varied, fast-paced, and rewarding.Key responsibilities include:

  • Handling inbound calls and emails
  • Processing sales and purchase orders
  • Sending updates and technical information to customers
  • Managing pro forma invoices and chasing payments
  • Coordinating with suppliers and engineers to ensure accurate parts ordering
  • Generating reports and maintaining inventory records
  • Advising on delivery schedules and resolving queries
What you'll need to succeedThis role suits someone who's naturally organised, thrives under pressure, and enjoys problem-solving. You'll be confident in communicating with customers and suppliers, and have a genuine passion for delivering excellent service.Ideal traits:
  • Strong initiative and ability to work independently
  • Excellent communication and relationship-building skills
  • High attention to detail and organisational prowess
  • Comfortable juggling multiple tasks in a busy environment
  • Quick to learn new systems and technologies
  • A flexible, solutions-focused mindset
  • Experience using Excel and Outlook
  • Based locally in the Richmond area!
What you'll get in return In return for your contribution, you'll receive a competitive salary of £26,000 per annum, with the potential to earn large discretionary bonuses each year. This includes appreciation bonuses paid in both April and October, with the remaining amount linked to overall company performance. Additionally, you'll benefit from a commission scheme worth approximately £5,000 annually, based on revenue generated from the products you support with no selling required. Commission payments begin after a three-month probation period and are distributed monthly.The role is full-time, working Monday to Friday for 37.5 hours per week. Standard operational hours are 8:30am to 5:30pm, with the added flexibility of early finishes a few times a week. You'll enjoy 25 days of annual leave plus bank holidays, along with access to private medical insurance. The position is fully office-based, offering a structured environment with clear opportunities for progression and long-term career development.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

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Sales Administration Job £25,000 - £27,000 - plus discretionary bonus - Richmond Your new company A fantastic opportunity is available working for a well-established manufacturing and distribution business in the Richmond area for a Sales Administrator to work on a permanent business. The business has a unique product range and has a strong, stable team which is hiring due to internal promotions. You will work closely with finance, logistics and the sales team. This is a fully office-based role, so candidates must live within a reasonable (less than 1 hour) commute to Richmond.Your new role The role involves administering sales orders from initiation to completion within the sales system, including verifying stock availability and initiating purchasing as required. Responsibilities include entering orders into the Workshop Schedule, raising and sending purchase orders to suppliers, and ensuring payment requests are approved in line with the weekly payment schedule. Daily payment receipts are monitored, with coordination alongside the Finance Department to facilitate timely sales order releases. The position requires close collaboration with sales staff and the warehouse to track, allocate, and dispatch orders, as well as maintaining accurate stock records. Weekly reports are generated and published, including outstanding sales per salesperson, "Need to Buy," and stock reports. Additional duties include answering telephone calls, supporting the team during busy periods, providing cover for daily tasks when necessary, and undertaking other reasonable tasks as requested by the company to meet ongoing operational needs.What you'll need to succeed The ideal candidate possesses solid experience in office administration, demonstrating excellent attention to detail and strong communication skills. They thrive in fast-paced office environments and are proficient in Microsoft Excel, which is essential for managing data and supporting administrative tasks efficiently. In order to be considered for this role, you must live within a reasonable commute of Richmond (less than an hour).What you'll get in return In return, you'll be offered a permanent full-time contract based in Richmond, paying a salary of £25,000 - £27,000 per annum, with standard hours of 37.5 per week. A fantastic part of this role is that, for two days a week, you can do early finishes so working from 8am-2pm if you wish as long as the other days are made up to the 37.5 (aka 8.30-5.00pm). Other benefits include generous holidays of 25 days plus 8 days' bank holidays, 2 annual discretionary bonuses, private healthcare, an employee discount card amoung other benefits.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #

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