Full-time, Richmond, Complaints Advisor, Fully office-based, Temporary Your new company A social housing and shared ownership housing company based in Richmond is looking for a 2-month temporary Complaints Advisor to join their team. This role is to start as soon as possible, and you must be immediately available to start.Your new role As a Complaints Advisor, you will be responsible for handling escalated complaints and carrying out investigations into complex and formal complaints, ensuring the customer is kept up to date on the status of the complaint with suitable resolution. You will work collaboratively with other teams and take ownership to respond to Councillors, MPs and the Housing Ombudsman within agreed SLA times. You will be responsible for identifying any trends within the complaints process, raising safeguarding concerns and avoiding complaints reaching escalation higher up. What you'll need to succeed For this role you will be required to have customer service experience, ideally handling escalated complaints within the housing industry. You will be required to handle complaints in an effective and empathetic manner and ensure the customers are provided with the right resolution. Experience dealing with complex case management is desired with CRM system knowledge. You will be able to work well within a team and independently, as well as work collaboratively with other departments and stakeholders. Excellent organisational and prioritisation skills are required as well as beng able to learn new systems quickly.What you'll get in return You will work 36 hours a week, Monday to Thursday 9am - 5:15pm and Friday 9am-5pm. The role is paying £19 per hour PAYE. This company has some exciting benefits, including a 29-day holiday plus bank holidays, additional days off (moving home, getting married etc), Mental Health support channels and much more. This role is fully office-based.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #

Service Administrator job using Clik Service software - Richmond - Permanent job - £36,000 - £40,000 Your new company A fantastic new opportunity to work for an ethical engineering and maintenance business with a wide range of clients in commercial and public sector businesses who are looking to hire an experienced Service Administrator to work within the maintenance and small words division, where they use CAFM software, which is imperative for this position.This role is based locally to Richmond is fully on-site and has free parking available. Your new role Your new role will be to work closely with the MD and Operations Manager, managing engineers and providing support to project managers, working on climate projects and duties as required, providing outstanding customer satisfaction and leading/controlling and motiving a team of field-based engineers.In addition, you will use your technical expertise to provide guidance and support to field engineers with maintenance, fault diagnosis and repair of air conditioning equipment, understanding the driving factors of financial performance and looking at trends and performance to identify issues using CAFM software.What you'll need to succeed Have experience working in a similar industry with working knowledge of CAFM software and have experience managing and scheduling for engineers and repairs and experience working within engineering and small works maintenance administration.What you'll get in return In return you'll be offered a competitive salary of between £36,000 - £40,000, 25 days plus bank holidays, free parking on site, pension. Hours are Monday to Friday 8.30-5.30pm, fully based in the office.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #