Credit Control Officer

Salary 25k - 30k DOE OTE 35k - 40k

The Role

We're looking for a Credit Control Officer to join our team. In this role, you will work closely with Customer Success and Operations to improve payment collections and optimise debt recovery processes.

What You'll Do

You'll be responsible for:

• Managing the collection of overdue and defaulted payments, liaising with customers and finance providers to minimise cancellations and maximise recovery outcomes
• Proactively monitoring and recovering outstanding debt, ensuring timely escalation of high-risk or aged accounts
• Reconciling insurer account statements and investigating and resolving discrepancies in collaboration with internal teams
• Reconciling payment provider accounts, ensuring accurate allocation of funds to customer records
• Managing and resolving payment queries efficiently while delivering a high standard of customer service
• Working closely with internal departments to resolve issues and improve processes
• Supporting the maintenance of accurate financial records in line with internal controls and audit requirements
• Monitoring aged debt and contributing to reporting on collections performance
• Identifying trends in customer behaviour, payment issues and customer feedback to support continuous improvement
• Providing actionable insights to enhance processes, customer experience and overall service delivery
• Ensuring compliance with company policies, regulatory requirements and financial procedures

What You'll Need to Succeed

We believe the following attributes will help you thrive in this role:

• A minimum of 12 months' experience within the motor insurance industry
• Previous experience within credit control, collections or debt recovery
• Proven ability to manage multiple schemes simultaneously while maintaining performance targets and compliance standards
• Experience managing marketing spend and the ability to optimise performance to maximise profitability
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and stakeholders
• A proactive and solutions-focused approach to resolving customer queries and payment issues
• Strong organisational skills with the ability to prioritise workloads effectively
• The ability to collaborate with internal teams to deliver positive outcomes for both customers and the business
• A good understanding of compliance requirements, including Consumer Duty
• Strong attention to detail and accurate record-keeping skills

What We Offer

At IU, we provide a supportive and progressive working environment alongside the following benefits:

• Competitive salary package
• 25 days' holiday plus Bank Holidays and your birthday off
• Career progression opportunities
• ? Funded training and qualifications
• Gym membership included