Caremark Richmond Upon Thames was the standout winner at the Caremark Franchise Awards 2026, securing three national accolades: Large Franchise of the Year, the Transformational Growth Award, and the evening's top honour, Franchisee of the Year.

The Large Franchise of the Year award recognises high-performing offices operating at scale across the Caremark network.

Presented to Franchise Owners Swati Bagwe and Shipra Mehta, the accolade followed a highly competitive field of more than 140 offices.

Richmond Upon Thames was celebrated for its outstanding internal quality ratings and consistently strong performance across care quality, customer service, staff satisfaction, and sustainable growth.

David Glover, CEO of Caremark, said: "Last year, Caremark Richmond Upon Thames won the regional award. This year, they have really shown us what excellence looks like at scale.

"Swati and Shipra have been trading for nine years, always putting quality of care and strong business relationships at the heart of what they do. Their team is encouraged to grow into new roles, creating a motivated, high-performing office.

"This focus has certainly paid off as the business achieves high turnover, growing 65% year-on-year, with private customers now accounting for 37% of their client base."

The office also received the Transformational Growth Award, part of Caremark's national Triple Mark Care Climb initiative, celebrating offices delivering exceptional results across growth, retention and quality.

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The evening's highest honour, Franchisee of the Year, was decided by a live peer vote between the winners of the Small, Medium, and Large Franchise of the Year categories and Caremark Richmond Upon Thames emerged as the overall winner.

Impressed with the team's contribution to the network, David Glover said: "This is a fantastic achievement.

"Swati and Shipra have built a team that makes a real difference to people's lives through the quality of care they provide and the trust they build with families every day.

"With Caremark now delivering around 135,000 hours of care each week across the UK, it's offices like Richmond Upon Thames that define what outstanding care should look like."

Caremark Richmond Upon Thames cares for customers in Twickenham, Richmond, Teddington, Hampton Hill, Hampton Wick and Hampton.