Are you passionate about retail and ready to take on a new challenge that will make a real difference to the lives of people with a learning disability.

We have an exciting opportunity for an enthusiastic and driven Shop Manager to join our team in Claygate on a 37.5 hour contract.

Your main base will be Claygate, with an expectation of regular travel and flexibility to cover other M5 stores as required.

As a Shop Manager you will be responsible for the day to day running of our store by leading an inclusive team of paid colleagues and volunteers to maximise sales income and to minimise costs. You will have the passion to drive your store to be the best in the area.

What you will do:

• Drive sales in the store to meet expected budgets and KPI s

• Run a high-density shop, ensuring that the shopfloor meets retail merchandising standards and that stock is rotated onto the shopfloor daily.

• Ensure that stock is generated over the door and that donors are signed up for Gift Aid.

• Ensure that the high standard of customer service that is expected by Mencap is delivered at all times.

• You will be an inclusive leader developing your team, paid and volunteers, through training and performance reviews.

• Be responsible for all financial, cash handling, security, safeguarding and health and safety in the store.

To be a successful Shop Manager you will be:

• An experienced manager with the ability to drive sales and meet KPI s, ideally within a fashion retail environment.

• Ability to lead and support a team from varying backgrounds.

• Ability to meet the needs of the customers to generate and increase the sales of the store.

• Have a flexible approach to working hours and days, including weekends and bank holidays on a rota basis.

The full detailed job description is attached.

Applications close on 2 July 2026, with interviews taking place from 18 June 2026 onwards. We encourage you to apply as soon as possible, as we may close the advert early if we receive a high volume of applications or identify suitable candidates.

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce.

If you are passionate about leading high performing teams and delivering exceptional store standards, we d love to hear from you.