An impressive global firm is looking for an enthusiastic IT Helpdesk Analyst to join its sizeable technology team in south-west London. Please note the role is primarily office based but you will be able to work from home one day per week. You will act as the first point of contact for internal IT queries so excellent communication skills and a friendly demeanour are essential. It is expected that you will have experience with Office 365, Active Directory, SharePoint, Teams and Entra.You will monitor, triage and resolve support tickets coming into the IT Service Desk, providing 1 st and some 2 nd line support for system and hardware issues. You will work with users to resolve technical problems and will escalate issues to 2 nd and 3 rd line engineers as needed.This is a great opportunity for a keen IT Support Analyst to work with cutting-edge software and network technologies across a broad range of platforms including Azure, Office 365, Exchange, and Windows Server, and join a household name that offers an outstanding range of benefits.