Are you ready to take your Dynamics 365 and Power Platform skills somewhere different? This isn t your standard office role. Our client is a unique organisation with a mission and culture that people genuinely love being part of. They offer an incredible environment, excellent flexibility, and benefits that are hard to beat including an outstanding 11% pension and a workplace people rarely want to leave.

Dynamics 365 Product Support AnalystLocation: SW London / Surrey borders (near Kingston Upon Thames)Salary: Up to £47,000 + Bonus + 11% Pension + 25 days rising to 29 + Excellent Benefits

The Role

You ll join a forward-thinking Business Solutions team as the go-to Product Support Analyst for their Dynamics 365 platform. It s a varied and rewarding role where no two days are the same a mix of:

• Supporting and guiding users on Dynamics 365.
• Troubleshooting, problem-solving, and improving how the platform is used.
• Reviewing requirements, writing specifications, and creating test cases.
• Producing and delivering training to help colleagues get the most out of the system.
• Helping teams extract and interpret data insights using Power BI and related tools.
• Staying ahead of Microsoft updates and advising on enhancements.

About You

You ll be the kind of person who enjoys being the Dynamics 365 champion in an organisation someone who can bridge the gap between IT and the business, and get people genuinely excited about using the platform.

To succeed, you ll need experience in most of the following:

• Supporting applications built on Microsoft Dynamics 365 (CRM).
• Power Platform (Power Apps, Power Automate, Power BI).
• Training end users and creating training documentation.
• Writing specifications, UAT, or test design.
• Strong communication skills explaining technical concepts in a clear, friendly way.

Your background may be as a Business Analyst, Systems Analyst, Consultant, Tester, Developer or Application Support Specialist what matters most is your ability to make Dynamics 365 work brilliantly for users.

Why Apply?

This is a fantastic chance to join an organisation with:

• An exceptional 11% pension contribution.
• 25 days holiday rising to 29 plus extra perks, freebies and discounts.
• A supportive, flexible and welcoming culture (excellent Glassdoor reviews).
• A workplace that s genuinely unique historic, inspiring, and a world away from the corporate grind.

Interested? Please send a cv for a swift response