Billing Support

Do you have credit control experience? Do you thrive in a problem-solving role?

This fixed-term contract offers a fantastic opportunity to work in the Finance Department and contribute to an outstanding customer experience.

Position Details:

• Located in Kingston and offering hybrid - 3 days at home with a 4 week training plan mostly in the office
• Contract Type: Fixed Term Contract
• Contract Length: 6 months
• Annual Salary: 28,000 - 30,000 plus generous benefits package
• Working Pattern: Monday to Friday - 9am to 5pm

Key Responsibilities:

• Proactively conducting contract reviews and maintaining customer accounts.
• Resolving customer queries quickly and efficiently via phone, email, and Live Chat.
• Identifying and correcting billing errors using various databases.
• Collaborating with Account Managers to discuss customer accounts and retention opportunities.
• Passing potential sales leads to Account Managers
• Continuously improving your skills through personal development goals and training sessions.

What We're Looking For:

• Excellent Communication Skills: You should be able to engage with customers clearly and professionally.
• Attention to Detail: Accuracy is key when handling billing and customer accounts.
• Customer-Centric Approach: A genuine desire to help customers and ensure their satisfaction.
• Technical Proficiency: Strong knowledge of SAP and Salesforce (SFDC) is desirable, along with good Microsoft Excel skills.
• Proactive Mindset: Ability to identify retention opportunities and work collaboratively with your team.

Why Join Us?

• Supportive Team: Work alongside a dedicated team that values collaboration and open communication.
• Career Development: Opportunities for personal and professional growth through training and development.
• Dynamic Work Culture: Be part of a vibrant organisation that prioritises customer satisfaction and employee engagement.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.