Customer Experience Advisor (Complaints Focus) (EXPIRED)

Teddington

Sales & Marketing

32932 Annual

Permanent


Fixed term contract 6 monthsWho we're looking forWith a laser sharp focus on complaint resolution, you'll use your energy, knowledge, and enthusiasm to understand where things have gone wrong, showing empathy to the customer and creatively finding a way to put things right.Knowing your role, systems, and service inside out, you'll identify the best ways for us to help our customers. You'll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.We're looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. You'll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.When we're hiring, we look for people who connect with our KOSMIHC values:We know our stuffWe make it happenWe careYou can find a full description of our values hereFeel a connection? If this sounds like you, click on Apply Now!Closing date for applications is 14 June.Who we areHello. We're RHP. Our purpose is to provide safe, secure, affordable homes - opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.Our employees love working for us, and we've been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer 2024 and holding Investors in People Platinum status. In recent years we've also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.If you want to make a difference to our customers, colleagues and beyond, we're the place for you.Connected through differenceWe embrace and understand the value diversity brings - it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are.

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